Refund policy

Returns & Exchanges

At bioKleanse, we want you to be obsessed with your results. if your new skincare tech isn't a perfect fit for your routine, we’re here to help you find your glow.

The "Pristine Tech" Policy

To be eligible for a return, your device or mask sheets must be in the same condition you received them—unused, unopened, and in the original, sealed packaging.

Hygiene Note: Because our products are personal skincare tools, we cannot accept returns on items that have been opened or used. This ensures the safety and clinical hygiene standards for all our customers.

Quality & Technical Defects

We stand by our technology. If your machine arrives with a manufacturing defect or the electronic features aren't functioning as expected, please contact us at [bioKleanse@contact.com] immediately. We will prioritize a diagnostic review or a replacement to ensure your skin doesn't miss a beat.

How to Start a Return

To initiate a return or exchange, simply email our support team with your order number. We will provide you with a return authorization and shipping instructions.

• Shipping: Unless the item is defective, customers are responsible for return shipping costs.

Refund Process

Once our team receives and inspects your return, we will notify you of the status. If approved, your refund will be processed automatically to your original payment method.

• Processing Time: Please keep in mind that banks and credit card companies usually take a few business days to post the credit to your account.

Exchanges

To get your new bioKleanse tech as fast as possible, we recommend returning the original item for a refund and placing a new order for your preferred model or color simultaneously.